Robert Tipton is managing partner of R S Tipton, Inc., and a long-time contributor to System iNEWS. His book, Untangling IT: 25 Years of Lessons in Effective IT Leadership, and R S Tipton’s workshops and consulting services focus directly on the process of creating higher levels of effectiveness through innovation, inspiration, and common sense. You can reach him at bob@rstipton.com or http://www.rstipton.com.