Terry Ford started his IT career in 1982 as a programmer in local Illinois government designing municipal and court applications. He started with IBM in 1988 as an SE in the field and later moved to the Rochester Lab. He has spent the last 15 years in competitive analysis, in the Customer Benchmark Center, and in his current position as security practice leader for STG Lab Services. Terry has authored several articles and whitepapers and holds a patent on workload characterization.